Customer Service Overview
Customer service plays a central role in modern banking, especially for institutions handling millions of
daily transactions such as First Abu Dhabi Bank (FAB). As the largest bank in the UAE, FAB provides a wide
network of support lines designed to help customers resolve issues related to cards, online banking, loans,
security, and premium services.
Here, you will get to know the complete details of FAB’s customer-care system, along with useful background
information on how bank support works, why it matters, and which contact channels are best suited to your needs.
Understanding FAB Customer Care
Banking support is more than just answering calls. It is part of a larger service-design system built on
reliability, accountability, and responsiveness.
FAB’s customer-care framework is based on three main principles:
1. Accessibility
Customers must be able to reach for help anytime, regardless of whether they’re inside the UAE or abroad.
FAB maintains multiple entry points including phone support, branch assistance, and digital channels.
2. Service Quality & Trust
Banking operates on trust. Effective communication, accurate information, and secure handling of customer
data are essential components of FAB’s support experience.
3. Multi-Channel Support
Modern banking integrates online, mobile, card, and branch services. FAB supports customers through a unified
helpline that routes calls to the right department, ensuring consistent quality across channels.
These pillars align with globally recognized customer-service frameworks such as SERVQUAL and Service
Blueprinting, which emphasize reliability, empathy, quick response, and streamlined front-to-back processes.
FAB Customer Care Numbers
Below are the verified and most commonly used FAB customer-care numbers. These numbers connect you to general banking assistance, fraud support, corporate banking teams, and international help desks.
Personal Banking
| Service | UAE Contact | International Contact |
|---|---|---|
| General Support | 600 52 5500 | +971 2 6811511 |
| Mobile/Online Banking | 600 52 5500 | +971 2 6811511 |
| National Housing Loan | 600 560137 | +971 2 4996111 |
| e-Dirham Services | 600 500201 | +971 2 4996125 |
| Ratibi Card Help | 600 522298 | +971 2 4996279 |
| Payit Wallet Support | 600 543329 | +971 2 4996411 |
| Islamic Banking | 800 2200 | +971 2 4996299 |
Commercial and SME Banking
| Service | UAE Contact | |
|---|---|---|
| General SME Support | 600 52 2235 | CMB-ClientServices@bankfab.com |
| Trade Finance Queries | +971 4 6079722 | BBGTradeCS@bankfab.com |
Corporate & Investment Banking
| Service | Contact | |
|---|---|---|
| Global Transaction Banking | +971 2 6920766 | tbchannel.support@bankfab.com |
| Corporate Finance | N/A | gcf@bankfab.com |
| Government Client Services | +971 2 4105151 | GOVClientServices@bankfab.com |
| Investment Banking (AD) | +971 2 4105151 | IBGClientServices@bankfab.com |
| Investment Banking (Dubai) | +971 4 3710144 | IBGCSDubai@bankfab.com |
Elite & Private Banking
| Service | UAE Contact | |
|---|---|---|
| Elite Banking | 800 40000 | Elite@bankfab.com |
| Private Banking | 800 40000 | PB@bankfab.com |
WhatsApp & Digital Support Channels
- WhatsApp: +1 704 771 0476
- Email Support: ebanking@bankfab.com
Credit Card Support
- Phone: 600 52 5555
- Email: creditcards@bankfab.com
Social Media
- Twitter: @FABConnects
- Facebook: First Abu Dhabi Bank
Visiting FAB Branches
- Carry your Emirates ID/passport.
- Check branch hours (may vary).
- Use the official FAB website’s Branch Locator.
Customer Safety Tips
- Never share an ATM PIN, OTP, CVV, or password.
- Avoid non-official WhatsApp numbers claiming to be FAB support.
- Only contact FAB using verified phone numbers and official digital channels.
- Record your reference number after each call for future follow-ups.
FAQs
- What is the main customer care number for FAB?
The primary customer care number for FAB within the UAE is 600 52 5500, which is available 24/7 for general banking inquiries and support.
- How can I contact FAB from outside the UAE?
International customers can reach FAB support by calling +971 2 6811511.
- Does FAB provide support for business and SME customers?
Yes. SME clients can contact 600 52 2235, and trade finance queries can be sent to BBGTradeCS@bankfab.com.
- How do I find the nearest FAB branch?
You can use the Branch Locator on the official FAB website to find nearby branches along with their operating hours.
Final Thoughts
Efficient customer care is essential to modern banking, and FAB continues to enhance its support through
reliable helplines, digital tools, and improved processes. Whether you seek assistance by phone, online,
or at a branch, FAB’s service system ensures clarity, security, and convenience. This helps customers
resolve their financial needs quickly and confidently.